Community Manager

About the Role

Join our mission to help nutrition and functional medicine practitioners thrive. As Community Manager, you’ll be the heartbeat of our practitioner community—nurturing connections, facilitating meaningful engagement, and ensuring every member feels supported, informed, and inspired to grow their practice.

What You’ll Do

Community Engagement

• Foster a welcoming, supportive environment where practitioners feel comfortable sharing challenges and celebrating wins
• Facilitate discussions, answer questions, and encourage peer-to-peer support
• Moderate community forums and groups, maintaining a positive and professional atmosphere
• Identify and surface valuable conversations, insights, and member success stories

Member Support & Onboarding

• Welcome new members and guide them through the community resources
• Provide exceptional support to practitioners navigating their journey
• Connect members with relevant resources, courses, events, and coaching opportunities
• Act as a bridge between the community and the Wellsum team, sharing feedback and insights

Content & Programming

• Curate and share valuable content that helps practitioners grow their skills and business
• Coordinate community events, webinars, and networking opportunities
• Recognise and celebrate member achievements and milestones
• Gather testimonials and success stories that inspire others

Relationship Building

• Build genuine relationships with community members
• Identify practitioners who could benefit from additional support or resources
• Collaborate with coaches, course creators, and event organisers to meet community needs
• Maintain regular communication rhythms that keep the community engaged

Who You Are

Essential Qualifications

• Practitioner experience or formal training in health and wellness (nutrition, functional medicine, or related field)
• Exceptional written and verbal communication skills
• Genuine passion for helping practitioners succeed and grow
• Strong interpersonal skills with the ability to build trust and rapport
• Dedicated to delivering exceptional customer service in every interaction
• Experience using Wellsum clinic software is highly desirable

Ideal Qualities

• Empathetic listener who understands the challenges practitioners face
• Proactive and self-motivated with excellent organisational skills
• Community-minded with a knack for bringing people together
• Comfortable with digital tools and online community platforms
• Experience with community management, customer success, or similar roles

Why You’ll Love This Role

• Flexible hours that fit your life and schedule
• Fully remote—work from anywhere in the UK
• Be part of a mission-driven team passionate about nutrition and functional medicine
• Direct impact on practitioner success and, by extension, community health
• Work with a supportive, values-aligned team that genuinely cares
• Opportunity to shape and grow a thriving practitioner community

What Success Looks Like

• Members feel welcomed, supported, and connected to peers
• High engagement in community forums, events, and programmes
• Practitioners report feeling less isolated and more confident in their business journey
• Positive member feedback and testimonials about community experience
• Strong retention and active participation across the community